wwillson Posted November 15, 2009 Report Share Posted November 15, 2009 I bought a new Ruger Single Six in chambered in .22LR. The very first time I shot the revolver, I had problems getting the cartridges all the way into the cylinder. I have big strong hands and I couldn't push the shell all the all the way unless I used a small wooden dowel I carry in my shooting box. I thoroughly cleaned the cylinder and noticed that I could see tool marks in the throats. I called Ruger and explained the problem and what was clearly tool marks in the throats. The support representative said that it just wasn't possible that I got a cylinder that had throats that weren't polished. I sent it in to be inspected and if need-be they said they would fix whatever was wrong. When the revolver came back the cylinder throats were as polished as could be and I've never had a problem loading since. I was a bit disappointed in the initial quality, but I'm happy that they made everything right.Wayne Quote Link to comment Share on other sites More sharing options...
RLH70 Posted November 15, 2009 Report Share Posted November 15, 2009 I have never had to send anything back to Ruger myself, but I know people who have and I have not heard anything negative about their customer service. Quote Link to comment Share on other sites More sharing options...
rugerman1 Posted November 26, 2009 Report Share Posted November 26, 2009 I've sent more Rugers back to the factory than any other make.Either I am unlucky or don't own many other brands I've sent used guns back to Ruger that have been re-barelled and blued without being charged for any work.Sending a brand new gun back to have the cylinder worked on would make me mad though.Seems like QC is lacking nowdays.Mark Quote Link to comment Share on other sites More sharing options...
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