Crashbox Posted December 16, 2012 Report Share Posted December 16, 2012 About two years ago I purchased an RCBS Bench Priming Tool and have used it exclusively for small primers. When I bought the tool it did come with the large priming cup but IIRC there was only a single rod, but it didn't matter until recently when I geared up to load large rifle primers.I had misplaced/lost the large priming cup a long time ago so I shot an e-mail to RCBS last week and asked how much the priming rod assembly would cost. They replied that it was under warranty and therefore no charge (even though I think it was still my fault). Today I received BOTH the large and small priming rod assemblies, so I now have a spare one for the little guys.I don't think I even filled out a warranty card!HATS OFF TO RCBS FOR EXEMPLARY CUSTOMER SERVICE!!! Quote Link to comment Share on other sites More sharing options...
Pablo Posted December 16, 2012 Report Share Posted December 16, 2012 HATS OFF TO RCBS FOR EXEMPLARY CUSTOMER SERVICE!!! It's things like this that bring customers back and spreads good word. Excellent! Quote Link to comment Share on other sites More sharing options...
RLH70 Posted December 16, 2012 Report Share Posted December 16, 2012 That is not the exception, rather the norm for RCBS. I called once to try to purchase a decapping pin, they would have none of it and sent me two absolutely free. Quote Link to comment Share on other sites More sharing options...
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